Privacy Policy

Lilian Lofts (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our Site.

1. Information We Collect

1.1. Personal Information: Includes your name, email address, phone number, and payment details when you make a reservation or contact us.
1.2. Non-Personal Information: Includes IP addresses, browser type, and browsing behaviour for website analytics.

2. How We Use Your Information

2.1. To process bookings and reservations.
2.2. To respond to your inquiries.
2.3. To send promotional materials, only if you have opted in.
2.4. To improve the functionality and user experience of the Site.

3. Sharing Your Information

3.1. We do not sell your information to third parties.
3.2. We may share your information with service providers that assist in our operations, such as payment processors and marketing platforms.

4. Cookies

4.1. We use cookies to enhance your browsing experience. You can modify your browser settings to decline cookies if you prefer.

5. Data Security

5.1. We implement appropriate technical and organizational measures to protect your personal data.
5.2. Despite our efforts, no transmission of data over the internet is guaranteed to be completely secure.

6. Your Rights

6.1. You have the right to access, correct, or delete your personal information.
6.2. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in emails.

7. Changes to This Policy

7.1. We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: reservations@lilianlofts.com
Phone: +27 10 109 7788